Terms of service
Terms of Service
Last updated: 11/14/2025
Welcome to Dolce Confections. By accessing or using our website (dolceconfections.com), placing an order, or interacting with our services, you agree to the following Terms of Service. Please read them carefully before using our site.
1. General Conditions
By using our website, you represent that you are at least the age of majority in your state or province of residence.
You may not use our products for any illegal or unauthorized purpose.
We reserve the right to refuse service to anyone for any reason at any time.
2. Product Information
All products are handmade and may vary slightly in appearance, size, or color.
We aim to accurately display product images and descriptions, but variations may occur.
Prices are subject to change without notice.
We reserve the right to modify or discontinue a product at any time.
3. Order Processing & Availability
All orders are subject to availability.
We reserve the right to limit quantities of any products we offer.
In the event a product is unavailable, we may cancel your order or issue a refund.
4. Payments
We accept payment through Shopify Payments, PayPal, and any other methods listed at checkout.
By providing payment information, you represent that:
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You are authorized to use the payment method
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All information provided is accurate and complete
Orders will not be processed until payment is successfully received.
5. Shipping, Delivery & Risk of Loss
Once an order is handed to the carrier (UPS, FedEx, USPS, etc.), risk of loss transfers to the customer.
We are not responsible for:
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Carrier delays
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Stolen packages
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Packages marked as delivered but not received
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Damage due to improper storage after delivery
Customers are responsible for entering correct and complete shipping information.
For heat-sensitive items:
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We do not issue refunds for melting or heat damage
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Ice packs/insulation must be selected at checkout for warm-weather shipments
For full details, please see our Refund Policy.
6. Returns, Refunds & Exchanges
Due to the perishable nature of our products, we offer limited refunds and exchanges under specific conditions.
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Requests must be made within 48 hours of delivery
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Photo evidence of the issue is required
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Refunds are not provided for melting, carrier delays, incorrect addresses, or for orders shipped without ice packs
Custom, personalized, and corporate orders are final sale.
Please review our full Refund Policy for complete details.
7. Accuracy of Billing & Account Information
You agree to provide accurate and up-to-date information for all purchases.
We reserve the right to cancel or refuse any order if we suspect fraud, unauthorized activity, or incorrect information.
8. Optional Tools & Third-Party Services
We may use third-party services such as payment processors, shipping providers, apps, or analytics tools.
We are not responsible for the content, functionality, or actions of third-party providers.
9. Prohibited Uses
You are prohibited from using the site or its content:
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For any unlawful purpose
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To violate any laws or regulations
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To upload viruses or malicious code
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To interfere with security features
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To collect personal information for harmful intent
Violation may result in termination of services.
10. Limitation of Liability
Dolce Confections is not liable for any:
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Indirect, incidental, punitive, or consequential damages
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Losses from delays, shipping issues, or incorrect product handling
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Issues caused by third-party carriers or services
Our maximum liability will not exceed the purchase price of the order.
11. Personal Information
Your submission of personal information through the site is governed by our Privacy Policy.
12. Changes to Terms
We reserve the right to update or modify these Terms at any time.
Continued use of our website constitutes acceptance of any changes.
13. Contact Information
For questions about these Terms, please contact us:
Dolce Confections
1319 Broadway, Hewlett, NY
